17 Route 125 #18

Kingston, NH 03848

We’re available Monday – Friday, 1 p.m. – 7 p.m. EST

Please call ahead if you plan to stop by 603-760-1941

Frequently Asked Questions

Please read our FAQ before sending us a message.

What is the best way to contact High Point Award and Gift?

Email or call us! Use our contact form to request a quote or ask a question

highpointawardandgift.com/elements/pages/contact/

Or leave a voice message by calling 603-760-1941

What is the normal turnaround time for an order?

Processing time and shipping  depend on the item you ordered.

“Normal” production time for in-stock items is 2-5 business days.  While we do our best to keep items on hand, larger quantities may require 7-14 days. Depending on our workload and your project size, special orders may require additional time.  A “delivery date” will be confirmed with each order. Please be sure to inform us of your event date or your “in-hands” date. 

Rush fees may apply for 24hour production.

Which payment methods are accepted?

Payment can be made to High Point with cash, check, ACH, Visa, MasterCard and American Express.

 

Do I receive an invoice for my order?

In most cases prepayment is required for an order. We send email invoices directly to you and you can pay with a credit card or ACH you through the secure portal.  Our invoices are powered by QuickBooks.

How do I submit my artwork or the personalization details for my order?

You can e-mail us! Send us all of your artwork, engraving details and any design preferences as a plain text file.  All proofs are sent via email.  

Take a look at the Artwork Requirements for all details pertaining to required graphic file types.

Will you engrave or print on items I bring in?

Sorry, no. We recommend selecting something from our site or extended catalogs. Because we are familiar with these items, we can guarantee satisfaction with the results of engraving.

How do you decorate the items you sell?

We fuse the latest technology, professional equipment and creativity to bring your ideas to life. Our capabilities include:

Laser Engraving
Sand Carving
UV Printing
Dye-Sublimation Printing
Woodworking
Promotional Products

Send us an email